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Find answers to common questions or get in touch with our support team
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Mon-Sun: 8AM - 8PM
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Typically replies within 2 hours
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Frequently Asked Questions
Quick answers to common questions
Orders & Book Sets
How do I place an order for my child's books?
To place an order:
- Visit our website and select your child's school
- Choose the required grade and section
- Review the book list and add to cart
- Proceed to checkout and make payment
- You'll receive order confirmation via email/SMS
Can I modify my order after placing it?
Order modifications are possible within 2 hours of placing the order. Please contact our support team immediately at +91 85111 35325 or email support@booksvale.com with your order number and requested changes.
How can I track my order status?
You can track your order in multiple ways:
- Login to your account and visit "My Orders" section
- Use the tracking link sent to your email/SMS
- Contact our support team with your order number
- Use our mobile app for real-time updates
Shipping & Delivery
What is the delivery timeline for orders?
Delivery timelines vary by location:
- Metro cities: 3-5 business days
- Tier 2 cities: 5-7 business days
- Other locations: 7-10 business days
During peak seasons (April-June), delivery may take 2-3 additional days.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹999. For orders below ₹999, a nominal shipping charge of ₹49 applies.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for the following reasons:
- Damaged or defective books
- Wrong books delivered
- Missing items from the order
- Printing errors or poor quality
Books must be in original condition with all tags intact.
Payments & Refunds
What payment methods do you accept?
We accept multiple payment options:
How long do refunds take to process?
Refund processing times:
- Credit/Debit Cards: 5-7 business days
- UPI Payments: 24-48 hours
- Digital Wallets: 2-3 business days
- Net Banking: 3-5 business days
Still need help?
Our support team is here to assist you with any questions or concerns